MANAGE YOUR CUSTOMER EXPERIENCE WITH E-LEAN
We Support Your Transformation By
Understanding the experience
Creating the experience
We are passionate about understanding, predicting and influencing behavior
People may act irrationally
But they are Predictable in their irrationality
Which allows us to Nudge their behavior
We audit the customer experience to uncover the truth
And we look beyond the surface to understand the cases hidden in and
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Processes
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People
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Technology
OUR SERVICES
Understanding the experience
Creating the experience
Employee experience
Partner experience
Advanced courses for executives & experts
CX+EX+PX Strategy
MasterMinds
Symposium
For executives and experts
Live guidance
Experience Leadership for Strategic Impact & Maturity
For executives and experts
CCXP Renewal Credits
Executive Guide to CX Growth
For CEO’s direct reports and board members
Live seminar
Customer experience training for everyone
Customer Personas & Journey Maps
Customized workshop
Live online or onsite
Train-the-trainer
Customer-Focused Communication
For internal or external customer relationships
Self-paced or live
CCXP Renewal Credits
CX Training for Everyone
Intermediate
Experts
Executives
Value Exchange
Value Exchange
Exec Guide
Customer-Focus
Experience Leadership
Masterminds
Journey Map
Integrating
Value Exchange
CX 101 / MO
Templates
Assessments
Coaching
Coaching
Coaching
Our Knowledge Partner
